Access Family Care (AFC), a community health center serving southwest Missouri at four sites, including two in the city of Joplin, sustained the May 2011 tornado that pummeled the area, devastating Joplin and the surrounding communities. Despite catastrophic damage to the Joplin area, AFC was able to continue serving patients because of its comprehensive disaster planning and robust electronic medical record (EMR) system. While other providers, including the local hospital, were nearly demolished, the center’s physical plant remained intact and the health information technology platform enabled it to play an integral role in post-disaster response and recovery, as well as the ongoing provision of primary medical and dental care to adults and children in the community.
After reviewing and evaluating various options, the center selected NeoTech Solutions, an experienced local IT consulting firm based in Joplin, MO, which offered a hosted solution including a “virtual desktop” environment to assist them with the HIT implementation process. NeoTech was able to offer creative and cost-effective options for the center, including smart-card technology, which allows providers to access software and applications from any terminal or device at the point they left off, without needing a repeat log-in. NeoTech was integral to the center’s EMR adoption process and from the inception of the project three years ago, AFC’s core IT systems and applications, including its EMR (GE Centricity) and electronic dental record (Dentrix), have been hosted through NeoTech and maintained at a secure off-site data center.
The article appears in the April 2012 edition of the
Online Journal of Public Health Informatics Vol 4, No 1, and can be accessed here: http://ojphi.org/htbin/cgiwrap/bin/ojs/index.php/ojphi/article/view/3818/3214